My wife and I recently moved into a single family house that American Heritage manages. After being in the house a week we identified a number of small but important house maintenance issues that needed to be addressed. I contacted the property manager first by phone and then gave him greater detail by email. The manager, Joe, gave us a date and time when to expect the maintenance person which was within two days of the first phone call. In addition the maintenance man called to confirm the issues so he would be prepared. Upon meeting the maintenance man we found him to be very knowledgeable and professional. All issues were fixed quickly and cleanly. Our dealings with American Heritage to be positive.
I have been renting through this company for the past 3 years. I have had no problems with communication and as far as the the maintenance dept. goes, they seem to be on the ball. As with any vendor (Plumbing/HVAC/Electrical etc) It is rare to be able to get someone to your home within the hour !! Patience is a virtue. I had a few issues with my home and within 3 days I had them fixed and done correctly. I had also recently lost my job and they worked with me with my rent payments until I got back to work. I was not able to get an appointment with my Property Manager for about a week to be able to really talk to him, which is typical for this type of business. He was busy doing his job, and I am not the only tenant. I would recommend this company over any Property Management Co that I have dealt with in Lancaster County.
I have been renting from American Heritage for almost two years. Everything has been great. I saw the apartment twice before signing my lease. They made sure carpet was cleaned and painted. My property manager is Frank Doman. Really nice guy. I am looking to move now because I need a bigger place. I would love to be able to find a bigger place with them. Would recommend them to all my friends.
Meghan Fluharty at the Elizabethtown office has done an excellent job managing my properties. When I have a vacancy she finds me a new tenant faster than I imagined possible.
I rent from the York office, I had 30 days to be out of my house, Teresa made sure all the paper work and move in was possible within days. Im thankful for the quick and hard work that was put into the last day.
Rented my new apartment through this company. Very professional!
These people are real professionals, and I had a very good experience with them for the time I rented with them. They don’t play games or tolerate nonsense, which is probably why there are negative comments above. People don’t like to be held accountable. Five stars for Teresa Gurreri who handled my case for the duration.
They are my landlord. Staff are helpful and professional. As far as landlords go, they are great. Glad they are mine.